Malaysian Permanent Residence: My Experience of the PR Process

I am very grateful that my application for Malaysian Permanent Residency (Permit Masuk) was approved. The immigration and police officers who handled my application and interviews were professional and helpful, which made the process easier.

Below I've outlined details of each stage of my application which might be of interest to others.

Please note: These are my personal experiences only; everyone's circumstances are unique and applications are individually assessed by Immigration, Police and Ministry of Home Affairs (KDN). 

For specific advice you should visit Immigration. You can also find out information and ask questions in the Facebook Groups in the 'Useful Links' section.

I have described the process based on when I applied in 2022, prior to the introduction of a 'Points System' for foreign spouses in March 2024.

 

More information on the PR/Permit Masuk application process can be found on the FAQ page:

https://spousevisamalaysia.blogspot.com/2025/01/malaysian-pr-permit-masuk-faqs.html

Dates of each stage of my PR application:

We married in 2014, and Immigration advised me that I could submit my Permit Masuk application five and a half years after receiving my first LTSVP, which meant I was eligible from December 2019. However, Covid lockdowns and movement restrictions in 2020 and 2021, plus many negative stories online about the challenges of obtaining PR, led me to postpone the process. As a result, I only submitted my application eight years after my initial LTSVP:

• Submitted Permit Masuk application: July 2022
• Immigration Interview: November 2022
• Police Interview: April 2023
• Followed up with State Immigration: November 2023
• Home visit from Immigration and Police officers: February 2024
• Online status updated to show file transfer to Putrajaya: November 2024
• Online status updated to show approval of Permit Masuk: December 2024
• Received Permit Masuk approval letter: January 2025
• Shortened LTSVP at State Immigration: January 2025
• Obtained Permit Masuk and PR stamp at Putrajaya Immigration: February 2025
• Applied for Red IC at Putrajaya JPN: February 2025
• Collected Red IC from State JPN: March 2025

Links to detailed posts of each stage of my PR application:

1. Application Process: https://spousevisamalaysia.blogspot.com/2022/11/malaysia-permanent-residence-permit.html 
2. Immigration Interview: https://spousevisamalaysia.blogspot.com/2022/11/malaysia-permanent-residence-pr-permit.html 
3. Police Interview: https://spousevisamalaysia.blogspot.com/2023/04/malaysia-permanent-residence-pr-permit.html
4. Immigration and Police Home Visit, File Transfer to Putrajaya and Permit Masuk Approval: https://spousevisamalaysia.blogspot.com/2024/12/malaysia-permanent-residence-pr-permit.html
5. Receiving Permit Masuk Approval Letter and Shortening Current LTSVP: https://spousevisamalaysia.blogspot.com/2025/01/malaysian-pr-permit-masuk-receiving.html 
6. Getting Permit Masuk Certificate and PR Passport Stamp:  https://spousevisamalaysia.blogspot.com/2025/02/malaysian-pr-permit-masuk-getting.html
7. Applying for Red IC (MyPR): https://spousevisamalaysia.blogspot.com/2025/02/malaysian-pr-permit-masuk-applying-for.html
8. Collecting Red IC (MyPR): https://spousevisamalaysia.blogspot.com/2025/03/malaysian-pr-permit-masuk-collecting.html

Malaysian Permanent Residence: Collecting Red IC (MyPR)

Collect Red IC (MyPR) from JPN (March 2025)

I applied for my Red IC at JPN Putrajaya and was advised that it would take between 1 month and 3 months to be ready. I phoned JPN after 4 weeks and it wasn't yet available, but when I called again 2 weeks later it was ready, so overall it took 6 weeks.

Only the applicant (the foreign spouse) has to go to JPN to collect the IC. I brought the following documents:

• JPN receipt
• Passport (but I wasn't asked to show it)

I had asked to collect my IC at JPN KL so I went to Bahagian Kad Pengenalan at JPN Jalan Duta (on the Ground Floor).

I arrived at around 830am and was given a queue number at the info counter. When my number was called my thumb prints were scanned and I was given my IC. I paid RM2 for a plastic card holder. JPN staff were very efficient and I received my IC only 20 minutes after arriving!

I could now check my status on the JPN website https://semakankpmys.jpn.gov.my/ using my new IC number and it showed 'Kad telah diambil':

The IC number is made up of 6 digits for date of birth, followed by a 2 digit country code and then 4 other digits. The country codes can be seen here: https://www.jpn.gov.my/my/kod-negara

Here is an example of a Red IC (MyPR) from the JPN website. MyPR cards have the wording 'Pemastautin Tetap' (Permanent Resident):

I am very pleased that I now have my PR and IC! 

More information on the PR/Permit Masuk application process can be found on the FAQ page:

https://spousevisamalaysia.blogspot.com/2025/01/malaysian-pr-permit-masuk-faqs.html

Malaysia Immigration: Using the QMS App at Putrajaya

Immigration announced that the QMS queue management app was being used at Putrajaya from 1st November 2024 but on my visits to immigration I hadn't seen any signs for it and so took a paper ticket in the normal way. 

However it is actually in use alongside the paper ticket system, and is a good way to get a ticket number and get notification when your number is called. You may even get seen earlier if you get a number before other people queuing for a paper ticket.

Note that only certain branches use QMS e.g. Putrajaya does but KL currently doesn't (other than for Malaysians renewing passports at select branches).

Using the app:

You will need to know which floor the office is on for the service you want. e.g. at Putrajaya the Permit Masuk counter is on Level 1.

This example is for getting a ticket for the Permit Masuk counter at Putrajaya:

• Download the app from either the Google Play Store or Apple Store.
• Allow notifications when asked.
• Click on 'Service Providers' 
• Select 'Jabatan Imigresen Malaysia'. 
• Scroll down and choose 'WP Putrajaya'.
• Choose 'Putrajaya (Bahagian Visa Aras 1)'
• Select 'Permohonan Permit Masuk' and 'Get Ticket'

See this website for links to download the app, plus additional details (although it describes passport renewals): https://www.imi.gov.my/index.php/pengumuman/qms-mobile-apps/

Malaysia Immigration: Malaysia Digital Arrival Card (MDAC)

The Malaysia Digital Arrival Card (MDAC) was introduced on 1st December 2023. Details can be seen here: https://imigresen-online.imi.gov.my/mdac/main 

All foreign nationals are required to complete the MDAC before arrival, with a few exceptions. 

Initially the list of exempt travellers included Permanent Residents, but not LTSVP and other long term pass holders:

The exemptions were later updated to show that from 1st January 2024 Malaysia long term pass holders were also not required to complete the MDAC:

If you don't fall into one of the categories above and do need to apply for a MDAC you should only apply for it at the official website:

https://imigresen-online.imi.gov.my/mdac/main 

There are lots of unauthorised websites offering MDAC, but they are unofficial and charge applicants a fee. You don't need to pay anything to register at the official government website - it is FREE!

Malaysian Permanent Residence: Applying for Red IC (MyPR)

Visit JPN to apply for Red IC (MyPR) (February 2025)

According to JPN, a PR holder must apply for a Red IC (MyPR) within 30 days after getting the Permit Masuk certificate. See: https://www.jpn.gov.my/en/services/identity-card/identity-card-application-mypr-for-children-aged-12-or-first-time-non-citizens/ 

Both the applicant and Malaysian spouse must go to JPN for the application process.

We went to JPN in Putrajaya immediately after getting the Permit Masuk certificate and PR passport stamp as it is across the road from the immigration building. The IC section (Bahagian Kad Pengenalan) is on Level 2.

The application can be done at Putrajaya or a JPN state office: 

https://www.jpn.gov.my/en/information/mypr/. 

It is also possible to apply at Putrajaya and request to collect the IC at another state office; I asked to collect mine at JPN WP Kuala Lumpur.

We were asked for the following documents [note that Putrajaya only required 1 photocopy, other offices may need 2 copies]:

• Permit Masuk certificate (plus copy of both sides)
• Permanent Resident passport stamp (plus copy)
• Applicant's passport (plus copies of bio page and all expired LTSVP stickers)
• Proof of Address, e.g. utility bill (plus copy)
• Malaysian spouse IC (plus copy of both sides)
• Marriage Certificate (plus copy)

If needed, there is a photocopy shop on the ground floor of the JPN office in Putrajaya.

This is the checklist we were given at the number counter. The staff member would only give us a ticket number once we had organised our documents (originals and copies) into the correct order shown in the list, and he had checked them:

When our ticket number was called we went to the desk to submit our documents and were asked to fill in Form JPN.KP01. The staff member should be able to assist you with filling it in.

Both my wife and I had our thumb prints scanned. My photo was then taken, note that if you are wearing a white colour shirt you will have to put on a JPN black colour jacket for the photo.

I paid the RM40 fee and was given a receipt and advised that my IC will be ready in 1 to 3 months time.

JPN was busy when we went; we were given a ticket at around 245pm, waited over 2 hours for our number to be called and only completed everything after 530pm.

The IC status can be checked by phoning or visiting JPN.

The JPN staff also said I could check online using the QR code on the receipt (which points to https://semakankpmys.jpn.gov.my/), but it's not possible as only people replacing their IC who already have an IC number can check online, as I got the response 'Status Permohonan: Tiada permohonan terkini':

NEXT STEP: Collecting Red IC (MyPR):  https://spousevisamalaysia.blogspot.com/2025/03/malaysian-pr-permit-masuk-collecting.html

Malaysian Permanent Residence: Getting the Permit Masuk certificate and PR passport stamp

Visit Putrajaya Immigration for the Permit Masuk certificate and PR passport stamp

(February 2025)

Both the applicant and spouse must go to Putrajaya Immigration within 30 days after getting the LTSVP shortened. No appointment is required as Putrajaya is walk-in only.

The following documents were needed: 

• Permit Masuk approval letter (plus copy)
• 1 Passport photo (blue background)
• Statutory Declaration that marriage is still valid. We used the Commissioner for Oaths at Putrajaya Level 2 (RM10). Our photos had a white background, but blue might be better.
• Applicant's passport (plus copy of bio page)
• Shortened LTSVP (plus copy)
• Malaysian spouse IC (plus copy of both sides)
• Marriage certificate (plus copy)

These are the steps taken:

• We went to Permit Masuk office at Level 1 (Ground Floor). We arrived at 715am and joined the queue outside the office. There were about 20 people ahead of us at this time. 
• The doors opened at 8am and we took a number which was called at 840am. It is also possible to use the QMS app which can be a better way to get a number. See this post: https://spousevisamalaysia.blogspot.com/2025/02/using-qms-app-at-putrajaya-immigration.html
• We gave the officer our documents and were given a green colour payment form to fill in and told to go to Level 3 to pay. We went directly to payment counters 12 and 13 (there was no need to join the queue) and made the RM120 payment.
• We then returned to the Permit Masuk counter and gave the form and receipt to the same officer. We had completed all of this before 9am.
• We were asked to return at 230pm for collection, but at 1245pm an officer called me to say we could come now to collect. However we were at lunch and could not make it back in time before the office closed at 1pm. 
• We went back around 2pm and my name was called by an officer at the collection counter. We signed and put our thumb prints and were then given the Permit Masuk certificate (Im.5) and my passport with the Permanent Resident stamp.

Permit Masuk Certificate

The certificate has a 6 month validity date, in which the applicant must enter Malaysia after the permit is granted. As I was already in Malaysia, the 6 month validity was not relevant, so the certificate was stamped with 'JOURNEY PERFORMED'. The officer said I must keep the Permit Masuk certificate safely; it is needed when applying for a new PR stamp upon passport renewal.

PR Passport Stamp

The stamp states that it 'is valid until expiration of the Passport' and the holder 'is required to obtain similar notification on renewal of passport'. The immigration officer reiterated that I must transfer the PR stamp when I replace my passport.

After this stage my online status was updated to:

We had just enough time to visit Putrajaya JPN later the same day to apply for the Red IC (MyPR). Before we went to JPN, we made photocopies of both the Permit Masuk certificate (both sides) and passport stamp at the shop next to the Permit Masuk office.

NEXT STEP: Applying for Red IC (MyPR):  https://spousevisamalaysia.blogspot.com/2025/02/malaysian-pr-permit-masuk-applying-for.html

Malaysian Permanent Residence: Receiving Permit Masuk Approval Letter and Shortening LTSVP

Receiving the Permit Masuk Approval Letter (January 2025)

One month after the online approval I hadn't received the approval letter, so my wife and I visited Putrajaya to ask if they could print a copy. 

We went to the Permit Masuk counter at Level 1 (Ground Floor) and took a number at 1015am. Our number was called at 1230pm, the officer was apologetic but said he couldn't print a copy and that another batch of letters had been sent out that day. He asked us to wait another month for it to arrive. He said if it didn't arrive we could phone them instead of visiting (Tel 03-8880 1501 or 03-8880 1243).

The approval letter arrived a few days later, approximately 5 weeks after my online approval. It was in an envelope marked 'Urusan Seri Paduka Baginda'. A copy of the Statutory Declaration form to be used at Putrajaya was included in the envelope.

Important: If an applicant does not obtain the Permit Masuk stamp and certificate within 6 months from the date of the approval letter, they would have to start the whole process again. 

My approval letter was dated the day it was posted, so the 6 month period started on the mailing date, not on the date my application was approved by KDN or when my status was updated to 'Diluluskan'.

 

Now that I had the approval letter I was able to take the following step:

Visit State Immigration Office to shorten LTSVP (January 2025)

Both the applicant and spouse must go to the state immigration office where the LTSVP was issued to have the duration of pass shortened.

We did this at KL (Jalan Duta); I booked an appointment using the 'Kutipan Pasport EPLSI' option.

The gates opened at 715am and the office doors opened at 730am. We queued for a number but the officer at the desk sent us to the Permit Masuk counter to get form IM12 and fill it out before returning to her for a number. We didn't need to attach a passport photo to it, although another applicant said they had to provide a photo with a blue background.

We went back to the ticket counter, got a number, and had submitted our documents before 8am.

The following documents were needed:

• Form IM12
• Permit Masuk approval letter (plus copy)
• Applicant's passport (plus copy of bio page)
• LTSVP (plus copy)
• Malaysian spouse IC (plus copy of both sides)
• Marriage Certificate (plus copy)

Our number was called again at 10am and I collected my passport. 

The LTSVP was shortened to a 30 day validity, within which time the Permit Masuk passport stamp and certificate must be obtained from Putrajaya. There is no fee for shortening the LTSVP, and no refund is given for the unused period of time on the LTSVP. 

NEXT STEP: Getting Permit Masuk Certificate and PR Passport Stamp:  https://spousevisamalaysia.blogspot.com/2025/02/malaysian-pr-permit-masuk-getting.html

Malaysian Permanent Residence: Immigration and Police Home Visit, File Transfer to Putrajaya and Permit Masuk Approval

Stages after the Police Interview

Checking Status Online

I continued to check my status online at https://imigresen-online.imi.gov.my/eservices/myPermit?semakStatusPermit and it showed:

Follow-up with Immigration (November 2023)

About 7 months after the police interview I renewed my passport and transferred my LTSVP, so I visited the Permit Masuk counter to update them with my new passport details. I also followed up my application and was told that my file was still with them and that they would contact me.

Immigration and Police Home Visit (February 2024)

Approximately 10 months after the police interview we had an unannounced home visit by 2 immigration officers and 1 police officer.

The officers asked questions about employment, salary, family etc., and asked to see information such as: Applicant’s passport, Malaysian spouse IC, employment letter, pay slips, utility bills, marriage certificate, Sales & Purchase Agreement, wedding photos.

One immigration officer took photos in each room, inside our wardrobes, of our family photos, our documents and of us.

The officers were polite and professional and their questions were mainly in BM. At the end they said they would submit their report which may take about 1 month. One of the Immigration Officers called me 1 week after the visit to clarify some information.

File transfer to Putrajaya Immigration HQ (November 2024)

9 months after the home visit my online status was updated to show my file had been transferred to HQ at Putrajaya. At this stage the application is passed to KDN (Ministry of Home Affairs) for the Permit Masuk & Residence Pass Panel Committee to make a decision:

Approval of Permit Masuk (December 2024)

3 weeks later my status had been updated to show that my application had been approved:

I now needed to wait for the approval letter from Immigration, so that I could take the next steps to complete the Permit Masuk process and obtain the PR passport stamp and Red IC.

NEXT STEP: Receiving Permit Masuk Approval Letter and Shortening Current LTSVP:  https://spousevisamalaysia.blogspot.com/2025/01/malaysian-pr-permit-masuk-receiving.html 

Forms & Documents Download Links

Check you use the correct forms as some state offices use different ones. 

You can obtain the original forms from the relevant offices.

JIM (Immigration Department of Malaysia):

Muat Turun Borang

PR (Permit Masuk) Guidelines with forms to download

JPN (National Registration Department):

Marriage

Identity Card

JPJ (Road Transport Department):

Driver Licensing

'Foreign Spouses of Malaysian Citizens' Facebook Group:

Join the Facebook Group to access these files:

https://www.facebook.com/groups/ForeignSpouses/files/files

Driving in Malaysia: Renew Competent Driving Licence (CDL) with new passport number

**UPDATE January 2026**

Proof of upcoming overseas travel is no longer required to get a physical driving licence: 

https://www.freemalaysiatoday.com/category/nation/2026/01/22/jpj-drops-travel-proof-requirement-for-physical-driving-licence. 

Foreigners now pay RM100 for a physical licence (Malaysians pay RM20), plus RM120/year for a CDL (Malaysians pay RM30/year): https://www.jpj.gov.my/en/competent-drivers-license-cdl-renewal/

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I needed to renew my CDL driving licence with my new passport details so I went to JPJ Wangsa Maju around 2 weeks before the expiry of my current licence. If you are changing passport details this has to be done at a JPJ state office but otherwise foreigners can renew at UTC.

Note that if a driving licence has expired for more than 3 years it cannot be renewed and the driving test needs to be taken again.

Remember dress code: no shorts/t-shirts/ slippers /short skirts

I arrived at 745am on a Thursday, there were many parking spaces (parking now has to be paid for) and I joined the queue at Pintu 1 (Ground Floor). The doors opened at 8am and I took a queue ticket as the JPJeQ app didn’t seem to be in use.

I needed the following documents:

• Passport (both old and new if changing)
• Photocopy of passport (& old passport if changing)
• Photocopy of LTSVP (Spouse Pass)
• Current Driving licence
• Photocopy of current driving licence (front AND back)
• Photo (white background) if you are changing photo. 
• Flight tickets/ Proof of travel (if you want a physical driving licence to use overseas you need to provide proof of upcoming travels. The renewal slip they will otherwise issue to you is NOT valid overseas). 

I advised the officer that I needed to change my passport details and was given form JPJL7 to fill in. The sections to be completed are:

• B: Old passport number
• C1: Name and date of birth
• C2: Address
• C3: New passport number
• E: Date and sign

I downloaded the form here and filled it in before going to JPJ.

My queue number was called at 845am, I handed over the form, passports and licence, plus flight details. Foreigners are given the option to choose a licence length of up to 5 years (dependent on your passport expiry date). The date of your CDL licence expiration will be the same as your birthday. The fee for foreigners is RM60/year and is payable by a local debit or credit card or e-wallet only. I had expected to be charged RM20 for the physical licence, but the officer said there was no extra charge. 

At 9am my name was called and my new physical licence was ready. I was very impressed by how easy and quick the whole process was.

Driving in Malaysia: Can You Drive With a Foreign Driving Licence?

**UPDATE May 2025** 

With effect from 19th May 2025 foreign driving licences can no longer be converted to Malaysian licences, except for specific groups of individuals. JPJ also indicated that foreign licence holders can only use their home licence (together with an International Driving Permit) for a maximum of 12 months. See more info in this post:

https://spousevisamalaysia.blogspot.com/2025/05/driving-in-malaysia-2025-updates-for.html

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TL;DR: there is conflicting advice online and from various foreign embassies and high commissions. It is best to follow the advice of JPJ, as they are responsible for enforcement of Malaysian driving rules. Long term residents should consider getting a Malaysian driving licence.

Many posts on social media ask if a foreign driving licence can be used by long term residents to legally drive in Malaysia. 

Some responses to these posts suggest that a foreign licence can only be used on a temporary basis, perhaps for only 3 months or 6 months, and must be accompanied by an International Driving Permit (IDP).

I had previously emailed JPJ to ask if a UK driving licence could be used and I received a response which advised I “can use UK Valid Domestic Driving License and International Driving Permit (IDP) (According to the defined format on the Convention on Road Traffic Geneva 1949) to drive in Malaysia”, so according to that a foreign driving licence must be used with an IDP.

Note: Many websites offer an "International Driving Licence," but these are not official documents. Only an International Driving Permit (IDP) is valid, and it must be issued by the official authority in the same country where the domestic driving licence was issued. If you get an IDP from another source you risk a fine for driving with invalid documents, see:  https://internationaldrivingpermit.org/fake-idp-websites-to-avoid/ 

The Road Transport Act 1987 (Act 333), which sets out the rules for driving in Malaysia, states:

"A driving licence issued under the corresponding provisions of any law in force in any country which is a party to a treaty to which Malaysia is also a party and which purports to recognize domestic driving licences issued by the contracting countries shall, so long as such licence remains in force in that country, be deemed to be a driving licence granted under this Part."

More details on the Act are here:  https://www.lawyerment.com/library/legislation/acts/1987/333/ 

Malaysia is party to the 'UN Convention on Road Traffic, Geneva, 1949'. Details of all the other countries that are also party to that UN Convention can be found here: https://treaties.un.org/Pages/ViewDetailsV.aspx?src=TREATY&mtdsg_no=XI-B-1&chapter=11&Temp=mtdsg5&clang=_en

**Information for UK driving licence holders**

The UK government FCO website says the following, which initially seems to indicate that a UK licence and an IDP can be used for long term visitors (but that a new IDP needs to be purchased each year):

However, the FCO advice also says if you are moving abroad you should not apply for an IDP but should either exchange your UK licence or apply for a new one in the country you are moving to:

Also note that UK driving licence holders who are not normally resident in the UK are not allowed to renew their 10-year licence photocard when it expires. Some people claim to have renewed their photocard while living abroad by using a relative's address. That is an offence, and DVLA can cross-check applications against tax and other records. Even if the photocard is renewed, it is possible that the UK licence would be considered invalid, and insurers in the UK and abroad could deny insurance claims.

This is an extract from the DVLA explanatory notes:

and this one is from the DVLA photocard/licence application form:

**Information for ASEAN driving licence holders**

ASEAN licence holders can use their home licence in Malaysia, providing it is in English or is accompanied by a certified translation in English, but the 'Agreement On The Recognition Of Domestic Driving Licences Issued By ASEAN Countries' says the following:

"By virtue of the recognition hereby of the licenses, holders of the licenses issued in any one of the ASEAN countries and intending to make only a temporary stay in the territory of any of the other ASEAN countries may drive therein in the classes or types of vehicles the licenses permit them to drive"

If you are a long term resident of Malaysia then it might be difficult to demonstrate that you are here on a temporary stay, so ASEAN licence holders should consider if they need a Malaysian licence. The full ASEAN Agreement can be seen here:   https://asean.org/wp-content/uploads/2024/11/70.-Agreement-Driving-Licenses-1.pdf

**Information for Australian driving licence holders** [Updated 2025]

The Australian High Commission website states that Australians visiting or residing in Malaysia for less than 12 months are permitted to drive in Malaysia if they hold a valid Australian Driving Licence and International Driving Permit (IDP). They also say that foreign nationals residing in Malaysia for more than 12 months, and who don't fall under the eligible categories for licence conversion, must obtain a Malaysian Driving Licence.

**Information for US driving licence holders**

The US Department of State website says "you can use an International Driving Permit (IDP) along with a valid U.S. license to drive in Malaysia. You must get the IDP outside of Malaysia. If your IDP or U.S. license has expired, you must obtain a local driver’s license."

Summary

Whilst short term visitors may be able to use their foreign licence and an IDP, there seems to be conflicting information on whether long term residents are allowed to. It is probably best to follow JPJ advice, rather than conflicting information given out by the embassies and high commissions of various countries.

If you are a long term resident in Malaysia, then to remove any doubt over the validity of your driving licence you should consider these options:

• Convert your foreign licence to a Malaysian licence. From January 2021 JPJ allowed more foreigners to convert their driving licence - see the updates in this post:  https://spousevisamalaysia.blogspot.com/2016/05/driving-in-malaysia-do-you-need-to-ask.html

• Take the Malaysian Driving Test. I took my JPJ test in March 2020, as at that time it was not possible for me to convert my licence. See this post: https://spousevisamalaysia.blogspot.com/2020/03/malaysian-driving-lessons-test-for.html

Malaysia Immigration: STO appointments

**UPDATE 17th December 2025**

The STO system has been replaced by the QMS 2.0 system.

See further information here:

https://spousevisamalaysia.blogspot.com/2026/01/queue-management-system-20.html 

Previously immigration offices used the STO system for appointments 

and applicants had to book an appointment using this link: 

https://sto.imi.gov.my/STO/home.php 

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**UPDATE 1st July 2025**

The Shah Alam office no longer uses the STO system. Other offices in Selangor do still use STO. 

More information on the new system at Shah Alam is here:

https://www.facebook.com/share/p/1CHsMYA8so/

**UPDATE 1st November 2024**

Putrajaya does not use the STO system (only walk in is allowed), but from 1st November 2024 they say visitors should use the QMS app for getting a queue number. See:

https://www.imi.gov.my/index.php/pengumuman/qms-mobile-apps/ 

You can download the QMS app from Google Play or Apple Store.

**UPDATE 20th June 2024**

Kuala Lumpur Immigration have announced they are going back to using the STO system. 

So both Selangor and KL once again require applicants to make an STO appointment.

This photo was downloaded from the internet:

**UPDATE 10th June 2024** 

Selangor Immigration have announced they are going back to using the STO system.

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It was announced on 31st May 2024 that the STO appointment system will no longer operate with effect from 1st June. Instead immigration will accept walk ins and there is a 'no wrong door policy'.

Renew your LTSVP online, but to collect the pass walk in rather than making an appointment.