Immigration announced that the QMS queue management app was being used at Putrajaya from 1st November 2024 but on my visits to immigration I hadn't seen any signs for it and so took a paper ticket in the normal way.
However it is actually in use alongside the paper ticket system, and is a good way to get a ticket number and get notification when your number is called. You may even get seen earlier if you get a number before other people queuing for a paper ticket.
Note that only certain branches use QMS e.g. Putrajaya does but KL currently doesn't (other than for Malaysians renewing passports at select branches).
Using the app:
You will need to know which floor the office is on for the service you want. e.g. at Putrajaya the Permit Masuk counter is on Level 1.
This example is for getting a ticket for the Permit Masuk counter at Putrajaya:
- Download the app from either the Google Play Store or Apple Store.
- Allow notifications when asked.
- Click on 'Service Providers'
- Select 'Jabatan Imigresen Malaysia'.
- Scroll down and choose 'WP Putrajaya'.
- Choose 'Putrajaya (Bahagian Visa Aras 1)'
- Select 'Permohonan Permit Masuk' and 'Get Ticket'
See this website for links to download the app, plus additional details (although it describes passport renewals): https://www.imi.gov.my/index.php/pengumuman/qms-mobile-apps/
