Malaysia Immigration: Using the QMS App at Putrajaya

Immigration announced that the QMS queue management app was being used at Putrajaya from 1st November 2024 but on my visits to immigration I hadn't seen any signs for it and so took a paper ticket in the normal way. 

However it is actually in use alongside the paper ticket system, and is a good way to get a ticket number and get notification when your number is called. You may even get seen earlier if you get a number before other people queuing for a paper ticket.

Note that only certain branches use QMS e.g. Putrajaya does but KL currently doesn't (other than for Malaysians renewing passports at select branches).

Using the app:

You will need to know which floor the office is on for the service you want. e.g. at Putrajaya the Permit Masuk counter is on Level 1.

This example is for getting a ticket for the Permit Masuk counter at Putrajaya:

• Download the app from either the Google Play Store or Apple Store.
• Allow notifications when asked.
• Click on 'Service Providers' 
• Select 'Jabatan Imigresen Malaysia'. 
• Scroll down and choose 'WP Putrajaya'.
• Choose 'Putrajaya (Bahagian Visa Aras 1)'
• Select 'Permohonan Permit Masuk' and 'Get Ticket'

See this website for links to download the app, plus additional details (although it describes passport renewals): https://www.imi.gov.my/index.php/pengumuman/qms-mobile-apps/

Malaysia Immigration: STO appointments

Previously all immigration offices used the STO system for mandatory appointments 

and applicants had to book an appointment using this link: 

https://sto.imi.gov.my/STO/home.php 

KL and Selangor still use the STO system (except for Shah Alam which uses a different 

system, see the post below). Other offices only allow walk-ins.

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**UPDATE 1st July 2025**

The Shah Alam office no longer uses the STO system. Other offices in Selangor do still use STO. 

More information on the new system at Shah Alam is here:

https://www.facebook.com/share/p/1CHsMYA8so/

**UPDATE 1st November 2024**

Putrajaya does not use the STO system (only walk in is allowed), but from 1st November 2024 they say visitors should use the QMS app for getting a queue number. See:

https://www.imi.gov.my/index.php/pengumuman/qms-mobile-apps/ 

You can download the QMS app from Google Play or Apple Store.

**UPDATE 20th June 2024**

Kuala Lumpur Immigration have announced they are going back to using the STO system. 

So both Selangor and KL once again require applicants to make an STO appointment.

This photo was downloaded from the internet:

**UPDATE 10th June 2024** 

Selangor Immigration have announced they are going back to using the STO system.

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It was announced on 31st May 2024 that the STO appointment system will no longer operate with effect from 1st June. Instead immigration will accept walk ins and there is a 'no wrong door policy'.

Renew your LTSVP online, but to collect the pass walk in rather than making an appointment.

Spouse Visa Malaysia: Guide to Renewal of Long Term Social Visit Pass ONLINE

This is the current process (since 6th September 2021):

For passes that have not yet expired renewal must be made online (you can renew it no more than 3 months before it expires). Follow these steps:

1. Visit this link https://www.imi.gov.my/
2. Select "ePLSI " option
3. Register to use the system. Choose "SOCIAL VISIT PASS (SPOUSE OF MALAYSIAN CITIZEN)". Fill in the requested information; "Identification No (NRIC)" is for the Malaysian spouse's information, the rest (Spouse Full Name, Applicant Passport No, Applicant Nationality, Spouse Date Of Birth, Spouse Gender) is for the foreign spouse's information.
4. Log in, change password and start your application. You can make an application when your current pass has less than 3 months before it expires

For passes that have already expired (or have less than 14 days left) you will need to visit Immigration (some states need you to make an STO appointment at https://www.imi.gov.my/)

The online process is as follows:

Documents needed for online renewal:

• Statutory Declaration that the marriage is still valid with 1 photo each of the applicant & Malaysian spouse affixed to it. Both the applicant and the Malaysian spouse must sign the Statutory Declaration in front of a Commissioner for Oaths. You can use the Commissioner for Oaths at immigration or elsewhere.
• Form Imm.38
• Form Imm.55
• Marriage Certificate
• Malaysian Spouse IC (both sides)
• Applicant's Passport (bio page)
• Current LTSVP

Some of the forms are different depending on which office you are renewing at, so check you are using the correct ones. 

The documents that you upload must each be below 500kB in size. To reduce them you can use this online tool: https://www.ilovepdf.com/compress_pdf

Once your application has been submitted download and save a copy of the application confirmation as Immigration may ask to see it.

Approval and payment process:

Once the renewal application has been approved Immigration will send an email confirmation. The email will come from admin_epls@imi.gov.my so check your spam folder if you have not received it. In my case the approval process was quick and took only about 3 working days after submitting the application.

The email will ask you to make payment of the visa fees (RM90/year) at https://imigresen-online.imi.gov.my/myimms/main?visapas and you should make payment before going to collect your pass. The total fee may include an additional amount for a multiple entry pass, as some nationalities need to pay extra for it.

Collection of Pass:

If your immigration office uses the STO appointment system then you will need to make an appointment to collect your new pass at https://www.imi.gov.my/. Select the 'Sistem Temujanji Online (STO)' option and on the next page click on 'BOOK MY APPOINTMENT':

Choose the correct office, the ‘Kutipan Passport / social visit pass collection’ or ‘Kutipan Pelekat ePLSI’ option and your preferred time and date. Normally an appointment for collection can be made in a few days time. For immigration offices that don't use STO you should walk in to collect your pass.

Both the applicant and the Malaysian spouse must go to Immigration with the information listed below. Dress rules may be enforced e.g. no shorts/t-shirts/ slippers /short skirts. You may be turned away if you are not dressed correctly.

• Confirmation of appointment date for visa collection (if using STO system)
• Email of approval from Immigration
• Receipt for the payment
• Your application confirmation after you have submitted it online
• Documents that you submitted for your application (Statutory Declaration, Imm.38 & Imm.55)
• Marriage Certificate (and a copy)
• Applicant's Passport (and a copy of bio page)
• Malaysian Spouse IC (and a copy of both sides)
• Current LTSVP (and a copy)

If you have children you should also bring copies of their birth certificates/passport/IC.

Note: You may also want to bring a copy of foreign spouse’s birth certificate, the deeds/tenancy agreement for your house and a utility bill in case you are asked for them.

Notes for those collecting from Putrajaya:

There is a car park diagonally opposite the Immigration building. 

The building entrance is across the road from Suruhanjaya Tenaga.

Take the escalators up to Level 3 to get a ticket. 

We started queuing at 730am, the desks opened at 830am and we got our pass at 1015am

Notes for those collecting from KL (Jalan Duta):

The gates open at 715am and there is a large car park at the rear. 

Join the queue at the upstairs office until the doors open at 730am.

We got our number at 8am and received the pass just after 930am

If you need more information visit the following pages:

https://www.facebook.com/groups/ForeignSpouses/
and
https://www.facebook.com/FSSGMY/

The Immigration Facebook page also has regular updates:
https://www.facebook.com/imigresen/