A new appointment and queue management system called QMS 2.0 was implemented by the Immigration Department on 17th December 2025. Apparently this replaces the STO system.
This was announced on both the Immigration Facebook Page and the KL Immigration Facebook Page
The new system is in use at Putrajaya and KL Immigration offices, and may also be in use at other state offices. You should check with your nearest office if you need to use this new system, as some offices had stopped using the STO appointment system and were walk-in only.
To access the new system visit the QMS 2.0 portal: https://queue.imi.gov.my/
