Using the QMS App at Putrajaya Immigration

Immigration announced that the QMS queue management app was being used at Putrajaya from 1st November 2024 but on my visits to immigration I hadn't seen any signs for it and so took a paper ticket in the normal way. 

However it is actually in use alongside the paper ticket system, and is a good way to get a ticket number and get notification when your number is called. You may even get seen earlier if you get a number before other people queuing for a paper ticket.

Note that only certain branches use QMS e.g. Putrajaya does but KL currently doesn't (other than for Malaysians renewing passports at select branches).

Using the app:

You will need to know which floor the office is on for the service you want. e.g. at Putrajaya the Permit Masuk counter is on Level 1.

This example is for getting a ticket for the Permit Masuk counter at Putrajaya:

• Download the app from either the Google Play Store or Apple Store.
• Allow notifications when asked.
• Click on 'Service Providers' 
• Select 'Jabatan Imigresen Malaysia'. 
• Scroll down and choose 'WP Putrajaya'.
• Choose 'Putrajaya (Bahagian Visa Aras 1)'
• Select 'Permohonan Permit Masuk' and 'Get Ticket'

See this website for links to download the app, plus additional details (although it describes passport renewals): https://www.imi.gov.my/index.php/pengumuman/qms-mobile-apps/

Malaysian PR & Spouse Visa - Malaysia Digital Arrival Card (MDAC)

The Malaysia Digital Arrival Card (MDAC) was introduced on 1st December 2023. Details can be seen here: https://imigresen-online.imi.gov.my/mdac/main 

All foreign nationals are required to complete the MDAC before arrival, with a few exceptions. 

Initially the list of exempt travellers included Permanent Residents, but not LTSVP and other long term pass holders:

The exemptions were later updated to show that from 1st January 2024 Malaysia long term pass holders were also not required to complete the MDAC:

Malaysian PR & Spouse Visa - Using the Autogates at KLIA and KLIA2

Since November 2022, foreign nationals holding a Malaysia long term pass and a biometric passport have been able to use the Autogates at KLIA and KLIA2:  https://www.klia2.info/news/2022/autogate-system-at-klia-extended-to-long-term-visit-pass-holders-from-nov-15/

From May 2023 tourists from 10 specific countries were also able to use the Autogates: 

https://www.klia2.info/news/2023/international-travellers-from-these-countries-can-use-malaysias-autogates-at-klia-klia2/

This was further updated from 1 June 2024, so that visitors from 63 countries have been able to use the Autogates:

https://www.nst.com.my/news/nation/2024/06/1066047/swift-entry-63-countries-now-eligible-malaysias-autogate-system 

Using the Autogates as an LTSVP holder

As an LTSVP holder, before using the Autogates I first had to be stamped out and back into Malaysia at the manual counter, and my fingerprints scanned. I could then use the Autogates the next time I travelled out of and back into Malaysia.

After I renewed my passport and transferred my LTSVP, I again had to be manually stamped out and back in to Malaysia before I could continue to use the Autogates.

Using the Autogates as a PR holder

After receiving my PR I checked my eligibility to use the Autogates on the Immigration website: https://imigresen-online.imi.gov.my/mdac/egate 

It showed this message that I am not eligible to use the Autogates:

It would be a surprise if LTSVP holders and tourists can use the Autogates but PR holders cannot.

Hopefully I just need to be manually stamped out and back in to Malaysia, and that I will then be able to use the Autogates on subsequent trips.

**Update May 2025** I was able to use the Autogate successfully when departing Malaysia, but when I tried to use it on returning to Malaysia I couldn't and the system said I must go to the manual counter.  I went to the Malaysian counter where I showed my passport and Red IC. The officer wrote my IC number beside the arrival stamp he put in my passport, and he said Permit Masuk holders cannot use Autogates!

QR code system for Immigration clearance

As well as Autogates, there are also QR Code gates which have been operational since January 2025. These can only be used by Malaysian citizens who register on the MyBorderPass app. Immigration clearance takes only 5 seconds and travellers don’t need to take out their passport. See:

https://soyacincau.com/2025/01/05/myborderpass-qr-klia-how-to-clear-immigration-with-smartphone/

The QR Code gates can't be used by foreigners, but from January 2026 travellers from 63 countries and those holding long-term passes might be allowed to use them: 

https://www.thestar.com.my/news/nation/2025/03/04/travelers-from-63-countries-may-use-qr-code-next-year-says-minister

Malaysian PR (Permit Masuk): Applying for Red IC (MyPR)

Visit JPN to apply for Red IC (MyPR) (February 2025)

According to JPN, the PR holder is required to apply for a Red IC (MyPR) within 30 days of obtaining the Permit Masuk passport stamp. See: https://www.jpn.gov.my/en/core-business/identity-card/mypr-12thn-eng 

Both the applicant and Malaysian spouse must go to JPN.

We went to JPN Putrajaya immediately after getting the Permit Masuk stamp as it is in the building across the road from immigration. The IC section (Bahagian Kad Pengenalan) is at Level 2.

The application can be done at Putrajaya or any JPN state office https://www.jpn.gov.my/en/mypr-eng. It is also possible to apply at Putrajaya and request to collect the IC at another state office; I asked to collect mine at JPN WP Kuala Lumpur.

We were asked for the following documents [note that Putrajaya only required 1 photocopy, other offices may need 2 copies]:

• Permit Masuk certificate (plus copy of both sides)
• Permit Masuk passport stamp (plus copy)
• Applicant's passport (plus copies of bio page and all expired LTSVP stickers)
• Proof of Address, e.g. utility bill (plus copy)
• Malaysian spouse IC (plus copy of both sides)
• Marriage Certificate (plus copy)

This is the checklist we were given at the number counter. The staff member would only give us a ticket number once we had organised our documents (originals and copies) into the correct order shown in the list, and he had checked them:

When our ticket number was called we went to the desk to submit our documents and were asked to fill in Form JPN.KP01. The staff member should be able to assist you with filling it in.

My photo was taken and our thumb prints were scanned. If you are wearing a white colour shirt you will have to put on a JPN black colour jacket for the photo.

I paid the RM40 fee and was given a receipt and advised that my IC will be ready in 1 to 3 months time.

JPN was busy when we went; we were given a ticket at around 245pm, waited over 2 hours for our number to be called and only completed everything after 530pm.

The IC status can be checked by phoning or visiting JPN.

The JPN staff also said I could check online using the QR code on the receipt (which points to https://semakankpmys.jpn.gov.my/), but it's not possible as only people replacing their IC who already have an IC number can check online, as I got the response 'Status Permohonan: Tiada permohonan terkini':

NEXT STEP: Collecting Red IC (MyPR):  https://spousevisamalaysia.blogspot.com/2025/03/malaysian-pr-permit-masuk-collecting.html

Malaysian PR (Permit Masuk): Getting the Permit Masuk certificate and passport stamp

Visit Putrajaya Immigration for the Permit Masuk certificate 

and PR passport stamp (February 2025)

Both the applicant and spouse must go to Putrajaya Immigration within 30 days after getting the LTSVP shortened. No appointment is required as Putrajaya is walk-in only.

The following documents were needed: 

• Permit Masuk approval letter (plus copy)
• 1 Passport photo (blue background)
• Statutory Declaration that marriage is still valid. We used the Commissioner for Oaths at Putrajaya at Level 2 (RM10). Our photos had a white background, but it may be better to use blue ones to be on the safe side.
• Applicant's passport (plus copy of bio page)
• Shortened LTSVP (plus copy)
• Malaysian spouse IC (plus copy of both sides)
• Marriage certificate (plus copy)

These are the steps taken:

• We went to Permit Masuk office at Level 1 (Ground Floor). We arrived at 715am and joined the queue outside the office. There were about 20 people ahead of us at this time. 
• The doors opened at 8am and we took a number which was called at 840am. It is also possible to use the QMS app which can be a better way to get a number. See this post: https://spousevisamalaysia.blogspot.com/2025/02/using-qms-app-at-putrajaya-immigration.html
• We gave the officer our documents and were given a green colour payment form to fill in and told to go to Level 3 to pay. We went directly to payment counters 12 and 13 (there was no need to join the queue) and made the RM120 payment.
• We then returned to the Permit Masuk counter and gave the form and receipt to the same officer. We had completed all of this before 9am.
• We were asked to return at 230pm for collection. An officer called us at 1245pm to say we could come now to collect, but we were at lunch and would not have made it back in time before the office closed at 1pm. 
• We went back around 2pm and my name was called by an officer at the collection counter. We signed and put our thumb prints and were then given the Permit Masuk certificate (Im.5) and my passport with Permanent Resident stamp.

The officer said I must keep the Permit Masuk certificate safely, as a replacement will not be issued. It is recommended to keep the certificate in a PVC holder, but NOT to laminate it.

I was also told by the officer that I must transfer the PR stamp when I replace my passport. The PR stamp itself states that it 'is valid until expiration of the Passport' and that the holder 'is required to obtain similar notification on renewal of passport. Application to be made in Malaysia only'.

Here is an example of a Permit Masuk certificate (Im.5) downloaded from the internet. The certificate is A5 size and the right hand side of the certificate (not shown here) has the applicant's personal details. The Permit Masuk certificate has a 6 month validity date, which is the period in which the applicant must enter Malaysia after the permit is granted. As PR applicants on the spouse route are already in Malaysia, this 6 month validity is not relevant, so the certificate is stamped with 'JOURNEY PERFORMED':

Here is an example of the PR and Permit Masuk passport stamps downloaded from the internet. The PR stamp says 'NOTIFICATION OF RESIDENT'S PERMIT' and states that the holder is 'a Permanent Resident of Malaysia':

After this stage my online status was updated to:

We had just enough time to visit Putrajaya JPN later the same day to apply for the Red IC (MyPR). Before we went to JPN, we made photocopies of both the Permit Masuk certificate (both sides) and passport stamp at the shop next to the Permit Masuk office.

NEXT STEP: Applying for Red IC (MyPR):  https://spousevisamalaysia.blogspot.com/2025/02/malaysian-pr-permit-masuk-applying-for.html