STO appointments for Malaysia Immigration offices

Previously all immigration offices used the STO system for mandatory appointments 

and applicants had to book an appointment using this link: 

https://sto.imi.gov.my/STO/home.php 

KL and Selangor still use the STO system (except for Shah Alam which uses a different 

system, see the post below). Other offices only allow walk-ins.

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**UPDATE 1st July 2025**

The Shah Alam office no longer uses the STO system. Other offices in Selangor do still use STO. 

More information on the new system at Shah Alam is here:

https://www.facebook.com/share/p/1CHsMYA8so/

**UPDATE 1st November 2024**

Putrajaya does not use the STO system (only walk in is allowed), but from 1st November 2024 they say visitors should use the QMS app for getting a queue number. See:

https://www.imi.gov.my/index.php/pengumuman/qms-mobile-apps/ 

You can download the QMS app from Google Play or Apple Store.

**UPDATE 20th June 2024**

Kuala Lumpur Immigration have announced they are going back to using the STO system. 

So both Selangor and KL once again require applicants to make an STO appointment.

This photo was downloaded from the internet:

**UPDATE 10th June 2024** 

Selangor Immigration have announced they are going back to using the STO system.

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It was announced on 31st May 2024 that the STO appointment system will no longer operate with effect from 1st June. Instead immigration will accept walk ins and there is a 'no wrong door policy'.

Renew your LTSVP online, but to collect the pass walk in rather than making an appointment.